At GenesisVit, customer satisfaction is our priority. We are committed to providing premium-quality dietary supplements manufactured under strict quality standards. To ensure the safety and integrity of our products, please read and follow the usage and storage instructions provided on each product before use.
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If you wish to request a return or exchange, please contact our Customer Support team through one of the following methods:
- Email: info@gensisvitpharama.com
Return Eligibility
If you are not completely satisfied with your purchase, you may request a return within 15 days of receiving your order.
To be eligible for a return, the following conditions must be met:
- The product must be in its original packaging.
- All seals, labels, and authentication stickers must remain intact.
- The product must be unused, unopened, and in resalable condition.
- Proof of purchase or order confirmation must be provided.
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns or exchanges for:
- Opened or used dietary supplements.
- Products with broken safety seals.
- Damaged products caused by misuse or improper storage.
- Products purchased as clearance, promotional, or final sale items unless they arrive damaged or defective.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. We may request photographs of the product and packaging to help us investigate and resolve the issue as quickly as possible.
Refund Policy
Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed using the original payment method whenever possible.
- Processing time may take up to 15 business days, depending on your payment provider.
- Original shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
Eligible products may be exchanged for the same item if it arrives damaged or defective, subject to product availability.
Shipping Costs
Customers are responsible for return shipping costs unless the return is the result of:
- A shipping error by GenesisVit.
- A defective or damaged product received upon delivery.
Policy Updates
GenesisVit reserves the right to modify this Return & Exchange Policy at any time without prior notice. Any updates will be posted on this page and become effective immediately upon publication.
